Shipping Policy – NEO WOOD CRAFTS

At NEO WOOD CRAFTS, we aim to deliver your orders promptly and securely. Our shipping policy, aligned with Google Merchant Center guidelines, ensures transparency and efficiency.

Handling Time

• Processing Days: Monday to Saturday.
• Order Cutoff: Orders placed before the daily cutoff time will be processed on the same day. Orders placed after the cutoff time will be processed the next business day.
• Handling Duration: Orders are typically ready for shipment within 0-1 business days.

Transit Time

• Transit Time: Once your order is handed over to the carrier, the delivery time is estimated to be 2-5 business days for all destinations.
• Delivery Days: Shipments occur from Monday to Saturday.
• Total Delivery Time: The total time from placing your order to delivery is estimated at 2-6 business days, depending on location. Public holidays may extend delivery times.

Shipping Costs & Conditions

• Free Shipping: We offer free shipping for orders over a specific value.
• Flat Rate Shipping: A flat shipping fee applies for orders below the free shipping threshold.
• Weight-Based Shipping:
  • 0 – 6 kg: Free shipping.
  • 6.0001 kg and above: A shipping fee of £10.00.

Countries We Ship To

We currently ship to the following countries:

• Austria
• Belgium
• Czechia
• Denmark
• France
• Germany
• Italy
• Netherlands
• Norway
• Romania
• Spain
• Switzerland
• United Kingdom

Currency & Order Value Conditions

• Shipping charges are calculated in GBP (£).
• Free Shipping is available for orders above a certain value.
• No shipping is available for orders below a specific order value.

Important Information

• In case the delivery date falls on a public holiday, the estimated delivery date will be adjusted accordingly.
• This shipping policy is for internal use within Google Merchant Center and won’t be visible to customers.

Shipping Rate Options

• Free Shipping: Available for all qualifying orders.
• Flat Rate Shipping: A standard shipping fee for smaller orders.
• Weight-Based Shipping: Orders over 6 kg will be charged £10.00.

For any further information or assistance, feel free to contact us at:

Contact Information
Trade name: NEO WOOD CRAFTS
Phone number: 07891495720
Email: office@neowoodcrafts.co.uk
Physical address: NEOVILLE LTD, 13 Campus Avenue, Dagenham RM8 2FW, United Kingdom
VAT number: 259887332
Trade number: UK00004085372